Booking software for physiotherapists in the UK

What physiotherapists need from booking software

Physiotherapy practices book initial assessments, follow-ups, and discharge sessions — each with different durations. Solo physios, clinic rooms, and home visits all need flexible scheduling without receptionist overhead.

Patients expect to book online, especially for self-referrals and private pay. A professional booking page builds trust before the first appointment.

Assessments, follow-ups, and practitioners

• Initial assessment and follow-up as separate services with correct durations.
• Per-practitioner calendars in multi-physio clinics.
• Treatment-specific slots — sports injury, post-op rehab, MSK.
• Block CPD, supervision, and clinic admin time.
• Home visit services with travel buffer in the duration.

Intake forms and patient data

Initial assessments go smoother when you have background information before the patient arrives. Customer forms on Individual and Team collect injury history and goals online.

Patients book without creating an account until checkout — reducing friction for first-time self-referrals.

Private pay deposits and cancellations

Private physiotherapy slots are valuable. A cancellation policy backed by deposits reduces gaps in your diary, especially for initial assessments.

Sway supports deposits on all plans. Pay-at-venue remains an option for patients who prefer to pay at the clinic.

How Sway plans fit your business

Sway offers flat monthly pricing with no marketplace commission — on your own page or through Sway discovery as more businesses join. Start free with your own booking page, then upgrade when you need unlimited bookings, website embeds, or team calendars.

Growing beyond word of mouth

Many physiotherapy practices start with referrals and a Google listing. A booking link on your website, Instagram bio, and Google Business Profile turns interest into confirmed appointments — and as Sway grows, clients can discover you on the platform too, without marketplace commission.

Sway gives you a branded booking page from day one. Individual plans and above can embed booking on an existing website, sync to Google or Apple Calendar, and send automated reminders.