Help centre

Getting started

Workspaces, your public booking page, and the Sway directory.

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Getting started

Complete onboarding after signup — business name, type, and UK address.

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Getting started

Share your booking link and understand what customers see when they book online.

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Getting started

Your business home screen — setup checklist, usage warnings, and quick links.

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Getting started

Sidebar sections, settings, and what staff members can access.

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Getting started

Move between business, personal, and support workspaces with one login.

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Getting started

Open support tickets, browse the help centre, or email the Sway team.

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Plans & billing

Compare Free, Individual, and Team plans — features, limits, platform fees, and which plan fits your business.

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Plans & billing

Full feature matrix for Free, Individual, and Team plans.

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Plans & billing

Staff seats, monthly bookings, locations, and other limits by plan.

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Plans & billing

Move between Free, Individual, and Team — upgrades apply immediately; downgrades take effect at the end of your billing period.

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Plans & billing

Extra staff seats on the Team plan beyond the two included.

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Plans & billing

Understand Sway platform fees and Stripe card processing charges on online payments.

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Plans & billing

Booking confirmations, reminders, and business notification emails on Free vs paid plans.

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Plans & billing

Everything to check before sharing your booking page with customers.

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Settings · Profile & listing

Name, photos, contact details, locations, and public presence for your booking page.

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Settings · Scheduling & availability

Booking window, hours, client start times, smart booking, waitlist, and closures.

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Settings · Account & appearance

Update your profile, email, and password for your business or personal workspace.

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Settings · Payments

Connect Stripe to accept deposits and full payments online at booking.

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Settings · Embed widget

Add the Sway booking widget to your existing website (Individual plan and above).

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Settings · Profile & listing

Find your public booking URL in Business profile and share it with customers.

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Settings · Scheduling & availability

Set your booking window so customers can only book within a chosen number of weeks, months, or years.

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Settings · Account & appearance

Choose light, dark, or system appearance for the Sway app.

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Settings · Account & appearance

Permanently delete your business workspace, personal workspace, or your entire Sway account.

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Settings · Profile & listing

List or hide your business in Sway search and the public directory.

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Settings · Scheduling & availability

Control the slot grid interval for flexible services — e.g. every 15, 30, or 60 minutes.

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Settings · Profile & listing

Main and additional booking locations for your business.

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Settings · Scheduling & availability

Pack your calendar by hiding start times that would leave awkward gaps.

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Settings · Profile & listing

Control how much address customers see before they book.

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Settings · Scheduling & availability

Set which days you're open and your daily opening times for customer bookings.

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Settings · Scheduling & availability

Assign which booking location you work from on each weekday — Individual plan.

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Settings · Profile & listing

Set how many hours before an appointment customers can cancel and receive a refund.

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Settings · Scheduling & availability

Block date ranges when your business is closed — bank holidays, annual leave, or renovations.

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Settings · Scheduling & availability

Shared lunch breaks and recurring time blocks for the whole business.

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Settings · Scheduling & availability

Automatically close your calendar on official UK bank holidays.

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Services · Service basics

View, organise, and publish services on your booking page.

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Services · Scheduling types

Create a 1:1 service where customers pick any available time during your business hours.

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Services · Pricing & payments

Set service prices and optional promotional sale pricing.

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Services · Service basics

Organise services into sections on your public booking page.

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Services · Scheduling types

Create classes and events with fixed weekly start times and optional capacity.

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Services · Pricing & payments

Choose pay at venue, deposit, full payment, or pass required when customers book online.

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Services · Scheduling types

Create a single-date workshop, pop-up, or special event that disappears after it runs.

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Services · Pricing & payments

Require a deposit at booking — fixed amount or percentage — to reduce no-shows.

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Services · Scheduling types

Set how long a service takes and optional buffer time between appointments.

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Services · Pricing & payments

Allow or require prepaid passes when customers book online.

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Services · Scheduling types

Choose single booking per slot or multiple customers sharing the same start time.

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Services · Pricing & payments

Allow or disallow discount codes on individual services.

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Services · Scheduling types

Inherit, enable, or disable waitlist on individual services.

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Services · Pricing & payments

Require questionnaires or disclaimers when customers book specific services.

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Calendar & bookings · Calendar basics

Navigate day, week, and month views, filter by staff, and open bookings from your calendar.

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Calendar & bookings · Cancellations & refunds

Cancel a single booking or an entire group slot from the calendar or bookings list.

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Calendar & bookings · Rescheduling

Move a booking to a new time immediately or send the customer a proposal to confirm.

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Calendar & bookings · Calendar basics

Add a booking from the calendar when a customer books by phone, message, or walk-in.

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Calendar & bookings · Cancellations & refunds

Record when a customer did not attend so it appears on their history.

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Calendar & bookings · Rescheduling

Reschedule all bookings in a group or capacity slot to a new date and time.

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Calendar & bookings · Calendar basics

Update customer details, notes, and booking information from the calendar.

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Calendar & bookings · Cancellations & refunds

How automatic refunds, manual refunds, and fees work when customers cancel or you refund a booking.

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Calendar & bookings · Rescheduling

Cancel single or recurring future sessions from your calendar.

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Calendar & bookings · Calendar basics

View capacity, add bookings, and manage everyone in a shared session slot.

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Calendar & bookings · Cancellations & refunds

Refund a deposit, balance, or full payment from a booking.

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Calendar & bookings · Calendar basics

Subscribe to your Sway calendar in Google Calendar, Apple Calendar, or Outlook.

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Availability & blocks

Block time for holidays, lunch breaks, staff time off, and one-off closures.

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Availability & blocks

Block unavailable time by dragging on the calendar — no settings page needed.

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Availability & blocks

Mark when team members are unavailable — holidays, sick days, and personal leave.

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Availability & blocks

Override business hours per staff member on the Team plan.

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Availability & blocks

How Sway combines hours, blocks, buffers, smart booking, and staff into bookable times.

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Waitlist

Let customers join a waitlist when a session or event is full, and notify them when a spot opens.

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Waitlist

Turn on waitlist, set minimum notice and re-notification cooldown.

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Waitlist

Joining and leaving a waitlist when a class or event session is full.

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Waitlist

View waitlist from the calendar.

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Waitlist

Minimum notice, cooldown, and notification emails.

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Commercial · Passes & memberships

Prepaid pass products for your services.

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Commercial · Gift vouchers & codes

Sell gift vouchers on your public page.

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Commercial · Gift vouchers & codes

Create and manage promo codes customers can apply at checkout.

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Commercial · Passes & memberships

Set up a new pass for customers to buy.

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Commercial · Passes & memberships

Recurring membership products for your services.

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Commercial · Gift vouchers & codes

Send a pass or voucher without payment.

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Commercial · Passes & memberships

Set up a monthly or annual membership.

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Commercial · Gift vouchers & codes

Set up punch-card loyalty and reward repeat customers with a free booking.

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Marketing · Overview

Customer tags, email campaigns, automations, and usage in the Marketing section.

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Marketing · Customers & tags

Tag customers, manage opt-in, and segment your audience for campaigns.

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Marketing · Email campaigns

Create, preview, and send marketing emails to opted-in customers.

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Marketing · Automations

Automatically email customers after appointments to ask for a review.

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Marketing · Usage & credits

Monthly allowances, credit packs, and how marketing email usage is counted.

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Team & customers · Team management

Invite staff, assign services, and manage team calendars on the Team plan.

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Team & customers · Customers

View, search, and filter everyone who has booked or messaged your business.

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Team & customers · Messaging

Two-way messaging inbox for conversations with your customers.

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Team & customers · Team management

Send email invites so team members can log in and manage bookings.

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Team & customers · Customers

Stop a customer from booking or messaging you through Sway, and reverse the block when needed.

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Team & customers · Messaging

Messaging customers as staff.

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Team & customers · Team management

Understand what owners, admins, and staff can access in your business workspace.

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Team & customers · Team management

Whether the owner takes appointments.

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Team & customers · Team management

Staff role restrictions.

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Team & customers · Team management

Using the calendar as a staff member.

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Team & customers · Team management

Managing bookings as staff.

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Team & customers · Team management

Profile and sign-in for staff.

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Forms & reviews · Reviews & earnings

Collect and display customer reviews on your public booking page.

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Forms & reviews · Customer forms

Questionnaires and disclaimers.

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Forms & reviews · Reviews & earnings

Post one public reply to each customer review on your booking page.

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Forms & reviews · Customer forms

Build and publish intake forms.

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Forms & reviews · Customer forms

Intake forms during booking, email links, and kiosk mode.

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Forms & reviews · Reviews & earnings

Revenue, payouts, bookings, and team performance.

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Forms & reviews · Reviews & earnings

Stripe receipts for customers and subscription invoices for your Sway plan.

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Customer guides · Booking

Book a service on a business's public booking page.

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Customer guides · Account

Personal dashboard and settings.

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Customer guides · Payments

Deposits and full payment at checkout.

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Customer guides · Booking

Book a capacity or session service.

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Customer guides · Payments

Pay remaining balance from email link or at the venue.

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Customer guides · Account

Review a business after your appointment.

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Customer guides · Booking

Save contacts and book appointments on behalf of family or friends.

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Customer guides · Booking

Cancel from your customer dashboard.

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Customer guides · Payments

Customer refund rules and timing.

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Customer guides · Booking

Respond to a proposed new time.

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Customer guides · Payments

Redeem passes and memberships when booking.

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Customer guides · Booking

Join when a class or event is full.

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Customer guides · Payments

Use a gift voucher at checkout.

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Troubleshooting

Complete list of settings and where to find them.

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Troubleshooting

Diagnose missing availability on your booking page.

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Troubleshooting

Fix Stripe Connect onboarding issues.

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Troubleshooting

What happens when you reach 50 bookings per month on Free.

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Troubleshooting

Maximum 10 services on Free.

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Troubleshooting

When a customer cannot complete payment.

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Troubleshooting

Common booking flow blockers.

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Troubleshooting

Troubleshoot missing confirmation emails.

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Troubleshooting

Buffer, horizon, capacity, and more.

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