Cancelling your booking
Cancel from your customer dashboard.
Quick answer: Open your booking from the personal dashboard or confirmation email and choose Cancel. Refunds depend on the business cancellation policy and how close you are to the appointment.
Overview
You can cancel online if the business allows it and you are within their refund window. Each business sets how many hours before the appointment cancellations still qualify for a refund.
Screenshot coming soon
Step-by-step
Open your booking
Sign in to your dashboard or use the link in your confirmation email.
Choose Cancel booking
Look for: Cancel booking
Screenshot coming soon
The dialog explains whether a refund applies. Confirm cancellation
Your slot is released. Eligible card payments are refunded automatically.
Common questions
Frequently asked questions
Use the manage link in your confirmation email without signing in, if the business enabled it.
Related articles
Still need help?
If this article didn't answer your question, search the help centre or contact our support team.
Sign in to open a tracked support ticket, or use the contact form.