Accepting a reschedule
Respond to a proposed new time.
Quick answer: When a business proposes a new time, open the link in your email, review the change, and accept or decline. Your booking only moves after you accept.
Overview
Sometimes a business cannot move your appointment immediately and asks you to confirm a new time. You receive an email with a secure link showing the current and proposed slot.
Screenshot coming soon
Step-by-step
Open the link
Tap the link in the email — no sign-in required.
Review the new time
Compare your current booking with the proposed date and time.
Screenshot coming soon
Accept to move your booking; decline to keep the original time. Accept or decline
If you accept, the booking updates and you receive confirmation. If you decline, the business is notified.
Common questions
Frequently asked questions
Contact the business to send a new proposal or pick another time together.
Related articles
Still need help?
If this article didn't answer your question, search the help centre or contact our support team.
Sign in to open a tracked support ticket, or use the contact form.