How do I know if I'm booked?

You'll get a confirmation email. Sign in to your Sway dashboard to view upcoming classes.

Does everyone in the group need to complete a form?

When the service has a form, each person has their own. The person booking completes their own copy. Other attendees are emailed a link when an email address was provided, and they need to finish it before attending.

Customers Business

Booking a group class

Book a capacity or session service.

Quick answer: Choose a class, name each person, and confirm. If the service needs a form, each person should complete it before you arrive — doing it on arrival can use up the session. You'll get a link for everyone, and anyone with an email is sent their own.

Incomplete guide4 min readFor CustomerReviewed 27 September 2026

Open Booking page in Sway

Overview

Group classes and events use fixed session times — you pick from scheduled slots rather than any open time in the day. Capacity services show how many spots remain; when full, a waitlist may be available.

Fixed weekly times or one-off event dates
See remaining spots before you book
Join waitlist when a session is full
Pay online or at venue per service settings

Screenshot coming soon

Pick a scheduled session time — not a free-form slot.

Before you start

Note

Group booking works differently from 1:1 appointments. Look for class or event services with set start times.

How to book an appointmentRead →

Step-by-step

Open the business booking page
Use the link the business shared with you.
Select a class or group service
Tap the service to see upcoming session times. One-off events show a single fixed date and time instead of a weekly schedule.
Screenshot coming soon
Class services show scheduled sessions instead of a time grid.
Choose location if prompted
Businesses with more than one location ask you to pick where the appointment takes place before showing times.
Screenshot coming soon
Pick the location that matches where you plan to attend.
Pick the session or event time
For weekly classes, choose from the session list. For one-off events, the date is fixed — tap the shown time slot to continue.
Screenshot coming soon
One-off events have a single date — no calendar picker needed.
Choose who is attending
If the business allows group booking online, choose how many spots you need. Each other person needs a first and last name. An email is recommended so they can be sent their own form link. If a form is compulsory, you complete your own copy on the next step. Everyone else with an email address is sent their own link after you book, and they need to complete it before attending.
Confirm your booking
Review attendees and complete payment if required. You'll receive one confirmation email covering everyone. If a form is compulsory, you already completed your own copy. If yours is still outstanding, you can finish it from the confirmation screen. Other attendees are emailed their own link when an email address was provided, and they need to complete it before attending.
Look for: Confirm booking
Screenshot coming soon
You'll receive a confirmation email with the session details.

If the class is full

When no spots remain, look for Join waitlist. Enter your email and you'll be notified if someone cancels.

Joining a waitlistRead →

Common questions

Frequently asked questions

No. Group and capacity services only offer predefined session times on the schedule.

Still need help?

If this article didn't answer your question, search the help centre or contact our support team.