Email campaigns
Create, preview, and send marketing emails to opted-in customers.
Quick answer: Open Marketing → Campaigns, click New campaign, choose your audience, write your email, preview recipients, then send. Only customers who opted in to email marketing are included.
Before you start
- Individual or Team plan
- At least one customer opted in to email marketing
Overview
Email campaigns let you send a one-off marketing message to your opted-in customers — for example announcing a new class, a seasonal offer, or a schedule change. Choose all customers or filter by one or more tags.
Screenshot coming soon
Step-by-step
Open Campaigns and click New campaign
Look for: New campaign
Choose your audience
Select All customers or By tags and pick one or more tags. Click Preview audience to see how many customers are eligible.
Look for: Audience
Write your email
Add a subject line and message body. Use the editor to format text and links. Preview the email before sending.
Screenshot coming soon
Save a draft to finish later. Review and send
Confirm the recipient count and that you have enough email credits. Large audiences require an extra confirmation. Messages send in the background after you confirm.
Look for: Send
Drafts and history
Save a campaign as a draft at any time and return to it from the campaign history table. Sent campaigns show their status and send date. If you run out of credits mid-send, you can buy more and resume from checkout.
Who receives a campaign
- Customer opted in to email marketing
- Valid email address on file
- Not blocked from your business
- Matches your audience selection (all customers or selected tags)
Note
Booking confirmations and appointment reminders are transactional — they send automatically and do not require marketing opt-in.
Common questions
Frequently asked questions
Preview audience before sending. If the count is zero, check that customers have opted in and have email addresses — see Marketing → Customers.
Related articles
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Customer tags & marketing consent
Tag customers, manage opt-in, and segment your audience for campaigns.
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Marketing email credits & usage
Monthly allowances, credit packs, and how marketing email usage is counted.
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Marketing overview
Customer tags, email campaigns, automations, and usage in the Marketing section.
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