Rescheduling a booking
Move a booking to a new time immediately or send the customer a proposal to confirm.
Quick answer: Open a booking from the calendar, pick a new slot, and either reschedule immediately or ask the customer to confirm the new time.
Overview
Rescheduling moves an existing booking to a different date or time without cancelling and rebooking. You can update immediately or send a proposal for the customer to accept.
- Reschedule now — updates immediately and notifies the customer
- Ask customer to confirm — sends a proposal they accept or decline
- Only available slots respecting staff and service rules are shown
Screenshot coming soon
Before you start
Note
Bookings with a pending reschedule show a badge until the customer responds.
Step-by-step
Open the booking on your calendar
Look for: Reschedule
Choose a new date and time
Pick from available slots for the same service and staff.
Screenshot coming soon
Select a new available slot for the booking. Choose how to apply the change
Look for: Reschedule now
Screenshot coming soon
Reschedule now updates immediately; Ask customer to confirm sends a proposal. Confirm and notify
Look for: Reschedule & notify
What happens next
If you reschedule immediately, the calendar updates and the customer gets an email. If you asked for confirmation, the booking stays at the original time until they accept.
Screenshot coming soon
Common questions
Frequently asked questions
No. The picker only shows slots that pass availability and capacity checks.
Related articles
Calendar & bookings
Moving an entire class
Reschedule all bookings in a group or capacity slot to a new date and time.
Customer guides
Accepting a reschedule
Respond to a proposed new time.
Services
Flexible scheduling services
Create a 1:1 service where customers pick any available time during your business hours.
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