Responding to a review
Post one public reply to each customer review on your booking page.
Quick answer: Open Reviews, find the review, and post your reply. You can reply once per review — the response appears publicly below the customer's comment.
Overview
Replying to reviews shows customers you value feedback. Your response appears publicly on your booking page beneath the original review, alongside your business name.
- One reply per review — edit or remove by contacting support
- Replies are public and visible to all visitors
- Works for positive and negative reviews alike
Screenshot coming soon
Before you start
Tip
Keep replies professional and concise. Thank customers for positive feedback and address concerns constructively on critical reviews.
Step-by-step
Open Reviews
Look for: Reviews
Find the review to respond to
Reviews without a reply show a Reply button. Already-replied reviews show your response.
Screenshot coming soon
Each review accepts one public reply. Write and post your reply
Enter your response and submit. It appears immediately on your public booking page.
Look for: Post reply
Screenshot coming soon
Replies display under the original review.
What customers see
Your reply appears on your public booking page below the customer's review. Visitors browsing your services can read both the review and your response.
Your public booking pageRead →Common questions
Frequently asked questions
Replies cannot be edited in the app after posting. Contact support if you need a correction.
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