Managing waitlist entries

When a class or event is full, customers can join the waitlist from your booking page. From the calendar you can see the queue for any session, notify someone manually, or remove entries you no longer need.

• Waitlist appears on full capacity sessions
• Entries are ordered first-come
• Up to 10 customers per slot
• Automatic emails fire when spots open — you can also notify manually

1. 1

   Open the calendar

   Go to Calendar and find the session that is full or has a waitlist.

   Look for: Calendar

2. 2

   Click the session

   Open the group slot dialog to see bookings and the waitlist section.

   

3. 3

   Notify or remove an entry

   Use Notify to send the spot-available email immediately. Use Remove to take someone off the list without notifying them.

   Look for: Notify

When a booking is cancelled, Sway automatically emails the first active waitlist entry (subject to your minimum notice and cooldown settings). If they don't book, the next person can be notified after the cooldown.