How customers join a waitlist

Waitlist lets you register interest when a class or event is at capacity. You don't pay or hold a spot — you're queued in order. If someone cancels, the first person on the list gets an email with a link to complete the booking.

• Only for full fixed sessions and one-off events — not flexible 1:1 appointments
• Sign in required — Sway needs your email to notify you
• Up to 10 people per waitlist
• First in the queue is notified first when space opens

1. 1

   Open the business booking page

   Use the link the business shared — from their website, Instagram, or the Sway directory.

2. 2

   Choose a full session

   Pick a fixed class or event time marked as full. Available sessions let you book directly instead.

3. 3

   Sign in to your Sway account

   Waitlist requires a signed-in customer account so Sway can email you when a spot opens.

   

4. 4

   Tap Join waitlist

   Confirm to join the queue. You'll see confirmation that you're on the list for that session time.

   Look for: Join waitlist

5. 5

   Book from the notification email

   When a spot opens, check your inbox for an email with a direct link to book. Act promptly — if you don't book, the next person may be notified after a cooldown period.