Issuing passes & vouchers manually
Send a pass or voucher without payment.
Quick answer: Admins can issue a one-time pass from Commercial → Passes or a gift voucher from Commercial → Gift vouchers without taking payment — useful for comps, prizes, or offline sales.
Before you start
- Business admin role
Overview
Manual issue creates an active pass or voucher for a customer email without going through checkout. The recipient gets a redeem code they can use when booking.
- Issue one-time passes — not memberships
- Issue gift vouchers with a custom amount
- Only business admins can issue manually
- Recipient is notified by email when email is enabled
Screenshot coming soon
Issue a pass
Open Passes
Go to Commercial → Passes.
Look for: Passes
Click Issue pass
Choose the pass product, enter the customer's email, and confirm.
Look for: Issue pass
Screenshot coming soon
Select a pass product and recipient email. Customer redeems when booking
The pass appears on their account if they sign in with the same email, or they enter the redeem code at checkout.
Issue a gift voucher
Open Gift vouchers
Go to Commercial → Gift vouchers.
Look for: Gift vouchers
Fill in the manual issue form
Enter recipient email and amount, then click Issue voucher.
Screenshot coming soon
Issue vouchers without taking payment online.
Common questions
Frequently asked questions
No. Only business admins can issue passes and vouchers manually.
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