Issuing passes & vouchers manually
Issue unique pass codes or gift vouchers without payment.
Quick answer: Admins can issue one-time pass codes from Commercial → Passes (one or many, with optional email and CSV export) or a gift voucher from Commercial → Gift vouchers without taking payment — useful for comps, prizes, events, or offline sales.
Before you start
- Business admin role
Overview
Manual issue creates unique redeem codes without going through checkout. Guests enter a code when they book. Each 1-session pass code is invalid after it is used.
- Issue one-time passes — not memberships
- Issue one code or up to 100 at once
- Email is optional — leave it blank for unassigned codes you can share as a CSV
- Un-issue unused codes if you need to invalidate them
- Issue gift vouchers with a custom amount (recipient is emailed when email is enabled)
- Only business admins can issue or un-issue manually
Screenshot coming soon
Issue a pass
Open Passes
Go to Commercial → Passes.
Look for: Passes
Click Issue pass
Choose the pass product, set quantity, optionally enter an email, and confirm. After issue, copy the codes or download a CSV.
Look for: Issue pass
Screenshot coming soon
Select a pass, quantity, and optional recipient email. Customer redeems when booking
They enter the redeem code at checkout. If you issued to an email, the pass also appears on their account when they sign in with that email.
Issue a gift voucher
Open Gift vouchers
Go to Commercial → Gift vouchers.
Look for: Gift vouchers
Fill in the manual issue form
Enter recipient email and amount, then click Issue voucher. The recipient is emailed when booking email is enabled.
Screenshot coming soon
Issue vouchers without taking payment online.
Common questions
Frequently asked questions
No. Only business admins can issue passes and vouchers manually.
Related articles
Still need help?
If this article didn't answer your question, search the help centre or contact our support team.
Sign in to open a tracked support ticket, or use the contact form.