Stripe setup problems
Fix Stripe Connect onboarding issues.
Quick answer: Open Payments settings to see Stripe status. Complete any outstanding requirements in the Stripe onboarding flow. Charges stay disabled until Stripe verifies your account.
Overview
Stripe Connect must be fully onboarded before customers can pay online. Sway shows your connection status in Payments settings — follow Stripe prompts to resolve missing information.
Screenshot coming soon
Common fixes
Open Payments settings
Look for: Payments
Continue Stripe onboarding
Click Connect or Complete setup to open Stripe's secure form.
Screenshot coming soon
Have your business and bank details ready. Wait for verification
Stripe may take a short time to enable charges after you submit documents.
Check for restrictions
Stripe may request extra verification for some business types. Check email from Stripe for requests.
Common questions
Frequently asked questions
Yes. Set services to pay at venue until Stripe is ready.
Related articles
Settings
Connecting Stripe for payments
Connect Stripe to accept deposits and full payments online at booking.
Troubleshooting
Payment failed at checkout
When a customer cannot complete payment.
Plans & billing
Platform & Stripe fees
Understand Sway platform fees and Stripe card processing charges on online payments.
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