Why aren't slots showing?
Diagnose missing availability on your booking page.
Quick answer: Check business hours, closures, staff availability, service schedule, booking horizon, and that the service is published. Smart booking may also hide awkward gap slots.
Overview
When customers see no times, something in your availability rules is blocking slots. Work through the checklist below — most issues are hours, closures, or an unpublished service.
Screenshot coming soon
Checklist
Is the service published?
Draft services never appear on your public page.
Look for: Services
Are you open that day?
Check business hours, holiday closures, bank holidays, and recurring breaks.
Screenshot coming soon
Closures remove all slots for affected dates. Staff and service schedule
On Team, confirm the right staff member is bookable and assigned. Fixed sessions need future session times configured.
Booking horizon and smart booking
Customers cannot book beyond your horizon. Smart booking hides slots that would leave awkward gaps.
Already fully booked
For capacity services, the session may be full — check the calendar.
Common questions
Frequently asked questions
Manual bookings don't block the same way — check service scheduling type and whether the slot is in the past or outside the horizon.
Related articles
Availability & blocks
How slots are calculated
How Sway combines hours, blocks, buffers, smart booking, and staff into bookable times.
Settings
Setting business hours
Set which days you're open and your daily opening times for customer bookings.
Plans & billing
Go-live checklist
Everything to check before sharing your booking page with customers.
Still need help?
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