Booking emails not arriving

Sway sends transactional emails for bookings — confirmations, cancellations, reschedules, and other alerts on every plan. The only paid email feature is automated customer appointment reminders. Missing emails are usually spam filtering or a typo — not a broken booking.

1. 1

   Check spam and promotions

   Look for mail from Sway or the business name. Add the sender to your safe list.

2. 2

   Confirm your email address

   A typo at checkout sends confirmation to the wrong inbox.

3. 3

   Check your dashboard

   Sign in to your personal dashboard — the booking appears there even if email is delayed.

   Customer account overviewRead →
4. 4

   Wait a few minutes

   Email delivery is usually instant but can occasionally lag.

1. 1

   Know what your plan includes

   All plans send confirmations and alert emails (including cancellations). Automated customer reminders require Individual or Team.

   Email features by planRead →
2. 2

   Check your contact email

   Open Account settings and confirm your business contact email is correct.

   Look for: Account

3. 3

   Check in-app notifications too

   New bookings and cancellations also appear in your dashboard and notification bell, even when email is delayed.

4. 4

   Ask the customer to check spam

   Corporate and school filters often block automated mail.