Customer can't complete booking

When a customer cannot finish booking, the cause is usually on your availability setup, service settings, or account limits — not a bug in their browser. Work through the checklist below.

1. 1

   No times showing?

   Check business hours, closures, staff availability, booking horizon, and that the service is published.

   Why aren't slots showing?Read →
2. 2

   Service missing from the page?

   Confirm the service is published and not hidden in a section customers cannot reach.

   Look for: Services

3. 3

   Payment step fails?

   Stripe must be connected for online payment. See payment troubleshooting.

   Payment failed at checkoutRead →
4. 4

   Hit your monthly booking limit?

   Free plan stops new customer bookings after 50 confirmed bookings per calendar month.

   Free plan booking limitRead →
5. 5

   Customer blocked?

   Blocked customers cannot book or message you.

   Blocking customersRead →
6. 6

   Slot taken during checkout?

   If two people book the same time, the second sees an error to pick another slot.

7. 7

   Pass or voucher required?

   Some services require a pass at checkout. The customer must sign in or enter a valid code.

8. 8

   Sign-in required?

   Waitlist and some pass flows require the customer to sign in.

Open your public booking link in a private browser window and complete a test booking. This reproduces what customers see without your logged-in session affecting availability.