Where is a setting if I know the term?

Glossary of Sway terms

Buffer, horizon, capacity, and more.

Quick answer: Quick definitions for scheduling, booking, and commercial terms used across Sway and this help centre.

2 min readFor Business, CustomerReviewed 10 June 2026

Term	Meaning
Booking horizon	How far ahead customers can book — set in weeks, months, or years.
Buffer	Gap after an appointment before the next booking can start — travel or cleanup time.
Business hours	When your business is open for bookings each day of the week.
Calendar block	A period when you cannot take bookings — closure, break, or personal appointment.
Client start times	The slot grid interval for flexible services — e.g. every 15 or 30 minutes.
Closure	A date or range when the whole business or a location is closed.
Fixed sessions	Services with set start times — classes and events on a timetable.
Flexible scheduling	Customers pick any available slot within your hours.
One-off event	A single scheduled session on a specific date — workshops, pop-ups.
Recurring break	A regular weekly pause — e.g. lunch every Tuesday.
Smart booking	Hides awkward gap slots so your calendar packs more efficiently.
Staff time off	When a team member is unavailable — their slots are hidden.

Scheduling terms

Term	Meaning
Capacity	Maximum number of customers per slot — used for group classes and events.
Deposit	Partial payment online to secure a booking; balance paid later.
Manual booking	A booking you create in the calendar for a customer.
No-show	Customer did not attend — mark from the booking detail.
Pending checkout	Short-lived hold while a customer completes payment.
Public booking page	Your customer-facing page at your Sway URL.
Reschedule proposal	A new time suggested to the customer for approval.
Session	One occurrence of a class or event on the calendar.
Waitlist	Queue when a capacity slot is full — notified if a spot opens.

Booking terms

Term	Meaning
Pass	One-time prepaid bundle of session credits.
Membership	Recurring subscription with credits each billing period.
Gift voucher	Prepaid monetary balance redeemed at checkout.
Discount code	Promo code reducing price at checkout.
Entitlement	A pass, voucher, or membership credit on a customer account.
Redeem code	Code a customer enters to use a manually issued pass or voucher.
Platform fee	Sway's fee on online payments — varies by your Sway plan.
Stripe Connect	How businesses receive card payments through Stripe.

Commercial terms

Term	Meaning
Business workspace	Where owners and staff manage calendar, services, and settings.
Personal workspace	Where customers view their bookings, passes, and messages.
Admin	Full business access including billing and team management.
Staff	Team member with limited access — calendar and assigned bookings.
Owner bookable	Whether the business owner appears as bookable staff.
Public slug	The URL path for your booking page — e.g. sway.app/your-name.

Account terms

See the feature & settings reference for where each setting lives in the app.

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