Blocking & unblocking customers

Blocking prevents a customer from making new bookings and sending Sway messages to your business. Existing bookings are not automatically cancelled — manage those separately if needed.

• Blocked customers cannot book on your public page
• They cannot start or reply to Sway messages
• You can still contact them by phone or email outside Sway
• Only business owners and admins can block or unblock

1. 1

   Open Customers

   Look for: Customers

2. 2

   Select the customer

   Click their row to open customer details.

   Screenshot coming soon

3. 3

   Turn on Block customer

   Look for: Block customer

   Screenshot coming soon

4. 4

   Confirm the block

   Optionally add an internal reason, then confirm.

   Look for: Block customer

   Screenshot coming soon

1. 1

   Filter to blocked customers (optional)

   Use the status filter on Customers to show only Blocked customers.

   Look for: Blocked

2. 2

   Open the customer and turn off Block customer

   Toggle the switch off — they are unblocked immediately with no confirmation dialog.

   Screenshot coming soon

The customer sees an error if they try to book or message you. Their status updates in your directory and you can filter the list to review all blocked customers.