Messaging with customers

The messaging inbox lets you and your team have two-way conversations with customers. Messages are organised by customer, with unread indicators and quick access from bookings and the customer directory.

• Reply from the business app or staff accounts
• Customers read and reply from their Sway account or email notifications
• Blocked customers cannot send new messages
• Message history stays with the customer profile

1. 1

   Open Messages

   Look for: Messages

2. 2

   Select a conversation

   Click a thread to read the full history. Unread threads are highlighted.

   Screenshot coming soon

3. 3

   Reply to the customer

   Type your message and send. The customer is notified by email if they're offline.

   Screenshot coming soon

You can message a customer from their profile in the customer directory or from a booking detail panel. Customers can also initiate conversations after booking with your business.