Staff bookings guide
Managing bookings as staff.
Quick answer: Bookings lists upcoming and past appointments. Staff can search, filter, open details, and take actions allowed for their role.
Overview
The Bookings page is a searchable list complement to the calendar. Use it to find a customer quickly, check payment status, or manage a booking without hunting on the schedule.
Screenshot coming soon
Common tasks
Open Bookings
Look for: Bookings
Find a booking
Use search and filters for date range or status.
Screenshot coming soon
Actions depend on your staff permissions. Mark no-show or cancel
Use actions on the booking when a customer doesn't attend or needs to be cancelled.
Common questions
Frequently asked questions
Refunds are typically owner or admin only. Staff should ask a manager if a refund is needed.
Related articles
Team & customers
Staff calendar guide
Using the calendar as a staff member.
Calendar & bookings
Cancelling as a business
Cancel a single booking or an entire group slot from the calendar or bookings list.
Calendar & bookings
Marking no-shows
Record when a customer did not attend so it appears on their history.
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