Staff messaging guide
Messaging customers as staff.
Quick answer: Staff can read and reply to customer messages from Messages in the sidebar. Blocked customers cannot send new messages.
Incomplete guide1 min readFor StaffReviewed 10 June 2026
Overview
Messages is the two-way inbox between your business and customers. Staff use the same inbox as owners for day-to-day replies — you cannot access billing or business settings from here.
Screenshot coming soon
Replying to a customer
Open Messages
Look for: Messages
Select a conversation
Tap a thread to read history and compose a reply.
Screenshot coming soon
Customers receive your reply by email if they are offline.
Common questions
Frequently asked questions
Staff can manage threads they have access to. Blocking a customer is owner or admin only.
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