Can I downgrade immediately?

No. Downgrades and cancellations take effect at the end of your current billing period so you keep paid features until then.

What's the difference between Cancel subscription and Delete account?

Cancel subscription moves you to Free but keeps your business data. Delete account permanently removes your workspace — see the closing your account guide.

Customers Business

Upgrading & downgrading your plan

Move between Free, Individual, and Team — upgrades apply immediately; downgrades take effect at the end of your billing period.

Quick answer: Change your plan under Billing. Upgrades apply right away; downgrades and cancellations are scheduled for your billing period end after you review the impact.

3 min readFor BusinessReviewed 9 June 2026

Open Billing in Sway

Overview

You can upgrade, downgrade, or cancel your Sway subscription from Billing. Sway shows what will change — staff limits, services, locations — before you confirm a downgrade.

Upgrades apply immediately with prorated billing
Downgrades take effect at the end of your current billing period
You keep your current plan features until the scheduled change date
Cancel subscription moves you to Free at period end

Billing page with current plan and plan options — Plan changes are managed under Billing.

Before you start

Sway plans comparedRead →Plan limitsRead →Open Billing in Sway

Upgrade your plan

Open Billing
Look for: Billing
Choose a higher plan
Under Change your plan, click Upgrade on Individual or Team.
Look for: Upgrade
Upgrades from Free may open Stripe checkout.
Complete checkout or confirm
New paid subscribers complete Stripe checkout. Existing subscribers may see a confirmation if moving Individual → Team.
Plan updates immediately
Your new limits and features unlock as soon as the change is confirmed.

Downgrade your plan

Click Downgrade on a lower plan
Look for: Downgrade
Downgrades are always scheduled — not instant.
Review the impact preview
Sway lists what will change — e.g. staff to deactivate, services over the new limit, or extra locations to remove.
Read the impact list carefully before confirming.
Confirm the scheduled change
Your current plan stays active until the date shown. A banner on Billing reminds you of the pending switch.

Note

To cancel a scheduled downgrade before it takes effect, use Cancel scheduled downgrade on the Billing page.

Cancel your subscription

Cancel subscription schedules a move to Free at the end of your billing period — the same as Downgrade to Free. You can also use Downgrade to Free directly from the Free plan card.

Open Billing and click Cancel subscription
Look for: Cancel subscription
Cancellation moves you to Free at period end — not immediately.
Confirm in the impact dialog
Review what changes when you return to Free, then confirm.

Closing your accountRead →

What happens next

After a scheduled downgrade takes effect, excess staff and services are deactivated automatically. Existing bookings are kept. Upgrade again anytime to restore limits.

Common questions

Frequently asked questions

Yes. Upgrades are prorated — Stripe adjusts your subscription when you move to a higher plan.

Still need help?

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