Will my customers lose their booking history?

Deleting your business removes customer records from your directory. Customers may still have confirmation emails, but they lose access through your Sway page.

Should I cancel my subscription or delete my account?

Cancel subscription if you want to pause paid billing but keep your business. Delete account if you want all data removed permanently.

Customers Business

Closing your account

Permanently delete your business workspace, personal workspace, or your entire Sway account.

Quick answer: Delete account is under Account settings. Type DELETE to confirm. You can remove your business only, personal only, or your entire account.

2 min readFor Business, CustomerReviewed 9 June 2026

Open Account settings in Sway

Overview

Closing your account permanently deletes data — it cannot be undone. This is different from cancelling a subscription, which moves you to Free but keeps your business.

Cancel subscription — stops billing, keeps your data on Free
Delete business workspace — removes your business and cancels its subscription
Delete personal workspace — removes your customer booking history
Delete entire account — removes everything on your email

Note

Only the business owner can delete a business workspace. Staff members cannot delete the business account.

Before you start

Upgrading & downgrading your planRead →

If you only want to stop your subscription, use Cancel subscription on Billing instead.

Open Account settings in Sway

Delete as a business owner

Open Account settings
From the business sidebar: Settings → Account.
Look for: Account
The delete option is at the bottom of Account settings.
Click Delete account
Look for: Delete account
Choose what to remove
If you have both business and personal workspaces, pick: entire account, business only, or personal only.
Pick the scope that matches what you want to remove.
Type DELETE and confirm
Look for: DELETE
Deletion is permanent once confirmed.

Delete as a customer

Customers delete from Personal settings at /personal/settings. You can remove your personal workspace or your entire account if you also run a business on the same email.

Open Personal settings in Sway

What is deleted

Deleting a business workspace removes your profile, services, staff, bookings, customers, messages, forms, passes, and gift vouchers. Your Sway subscription is cancelled in Stripe immediately.

Business workspace: all business data and subscription
Personal workspace: your booking history, passes, and customer reviews
Entire account: everything above plus your sign-in

Common questions

Frequently asked questions

No. Deletion is permanent. Export anything you need before confirming.

Still need help?

If this article didn't answer your question, search the help centre or contact our support team.

If you only want to stop paying, cancel your subscription under Billing instead of deleting your account.