Cancelling as a business
Cancel a single booking or an entire group slot from the calendar or bookings list.
Quick answer: Open a booking from the calendar or Bookings list, choose Cancel, and confirm. Refund options appear if the customer paid online.
Overview
When you need to cancel an appointment — customer request, illness, or schedule change — cancel from the calendar or Bookings. If the customer paid online, you can issue a refund during cancellation.
Screenshot coming soon
Before you start
Note
Cancelling a group slot can cancel all bookings in that session. You'll be asked to confirm the scope.
Step-by-step
Open the booking
Click the booking on the calendar or find it in Bookings.
Look for: Calendar
Choose Cancel booking
Look for: Cancel
Screenshot coming soon
Confirm cancellation and choose whether to refund. Confirm cancellation
The booking status changes to Cancelled. The customer receives a cancellation email if enabled.
What happens next
Cancelled bookings remain in your history for records. If the session had a waitlist, the next person may be notified when a spot opens.
Refunds explainedRead →Common questions
Frequently asked questions
Yes. Open that customer's individual booking and cancel it without affecting other attendees in the slot.
Related articles
Calendar & bookings
Refunds explained
How automatic refunds, manual refunds, and fees work when customers cancel or you refund a booking.
Calendar & bookings
Issuing a manual refund
Refund a deposit, balance, or full payment from a booking.
Calendar & bookings
Managing group slots
View capacity, add bookings, and manage everyone in a shared session slot.
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