Do manual bookings count toward plan limits?

Yes. Confirmed bookings count toward your monthly booking limit on the Free plan.

Creating a manual booking

Add a booking from the calendar when a customer books by phone, message, or walk-in.

Quick answer: Click an empty slot on the calendar (or use New booking) to add a customer, service, date, and time manually.

Incomplete guide2 min readFor Business, StaffReviewed 9 June 2026

Open Calendar in Sway

Overview

Manual bookings let you record appointments that didn't come through your public booking page — phone bookings, walk-ins, or staff-added slots. They appear on your calendar alongside online bookings.

Screenshot coming soon

Click an empty slot or use the add button to create a booking.

Before you start

Note

Manual bookings follow the same service rules as online bookings — duration, staff assignment, and payment mode apply.

Open Calendar in Sway

Step-by-step

Open the calendar
Look for: Calendar
Start a new booking
Click an empty time slot on the calendar, or use the add (+) button on mobile.
Screenshot coming soon
The booking form opens when you click an empty slot.
Select service and customer
Choose the service being booked and enter or select the customer. Add name, email, and phone for new customers.
Look for: Service
Confirm date, time, and staff
Adjust the date and time if needed. On Team plans, assign a staff member.
Look for: Save booking
Screenshot coming soon
Save to add the booking to your calendar.

What happens next

The booking appears on your calendar immediately. Confirmation emails send if enabled on your plan. For pay-at-venue services, collect payment in person.

Editing a bookingRead →

Common questions

Frequently asked questions

Yes. Click the group session on the calendar and choose Add booking to this slot.

Still need help?

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