Results for “refund”
19 articles found
Settings · Profile & listing
Refund cutoff window
Set how many hours before an appointment customers can cancel and receive a refund.
2 min read
Calendar & bookings · Cancellations & refunds
Refunds explained
IncompleteHow automatic refunds, manual refunds, and fees work when customers cancel or you refund a booking.
2 min read
Calendar & bookings · Cancellations & refunds
Issuing a manual refund
IncompleteRefund a deposit, balance, or full payment from a booking.
1 min read
Customer guides · Payments
When you get a refund
IncompleteCustomer refund rules and timing.
1 min read
Calendar & bookings · Cancellations & refunds
Cancelling as a business
IncompleteCancel a single booking or an entire group slot from the calendar or bookings list.
2 min read
Plans & billing
Platform & Stripe fees
Understand Sway platform fees and Stripe card processing charges on online payments.
2 min read
Plans & billing
Go-live checklist
Everything to check before sharing your booking page with customers.
2 min read
Settings · Profile & listing
Business profile settings
Name, photos, contact details, locations, and public presence for your booking page.
1 min read
Services · Pricing & payments
Payment options
Choose pay at venue, deposit, full payment, or pass required when customers book online.
2 min read
Services · Pricing & payments
Setting up deposits
Require a deposit at booking — fixed amount or percentage — to reduce no-shows.
2 min read
Calendar & bookings · Calendar basics
Using the calendar
IncompleteNavigate day, week, and month views, filter by staff, and open bookings from your calendar.
2 min read
Calendar & bookings · Cancellations & refunds
Marking no-shows
IncompleteRecord when a customer did not attend so it appears on their history.
2 min read
Team & customers · Team management
What staff can and cannot do
IncompleteStaff role restrictions.
2 min read
Team & customers · Team management
Staff bookings guide
IncompleteManaging bookings as staff.
1 min read
Forms & reviews · Reviews & earnings
Earnings & analytics
IncompleteRevenue, payouts, bookings, and team performance.
1 min read
Customer guides · Payments
Paying online at booking
IncompleteDeposits and full payment at checkout.
1 min read
Customer guides · Booking
Booking for someone else
Save contacts and book appointments on behalf of family or friends.
1 min read
Customer guides · Booking
Cancelling your booking
IncompleteCancel from your customer dashboard.
1 min read
Troubleshooting
Feature & settings reference
Complete list of settings and where to find them.
1 min read
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