Per-service waitlist settings
Inherit, enable, or disable waitlist on individual services.
Quick answer: On the Scheduling step, Fixed sessions and One-off event services show a Waitlist dropdown — set Use business default, Enabled, or Disabled. Flexible services do not support per-service waitlist.
Before you start
- Waitlist enabled in Scheduling settings
Overview
Waitlist defaults are set business-wide under Scheduling settings. Individual services can inherit that default or override it — useful when only some classes should offer a waitlist.
Before you start
Note
The Waitlist dropdown only appears when the service uses Fixed sessions or One-off event scheduling. Flexible appointments do not show this control.
Step-by-step
Edit a service
Look for: Services
Confirm scheduling type
Select Fixed sessions or One-off event at the top of the Scheduling step. The Waitlist section appears below your session times or event date.
Look for: Scheduling
Set Waitlist
Choose Use business default to follow Scheduling settings, Enabled to always allow waitlist, or Disabled to turn it off for this service.
Look for: Waitlist
Only session and capacity services support waitlist. Save the service
Look for: Save
Common questions
Frequently asked questions
Fixed session and capacity (group) services when the session is full.
Related articles
Waitlist
Waitlist settings
Turn on waitlist, set minimum notice and re-notification cooldown.
Waitlist
Waitlist overview
Let customers join a waitlist when a session or event is full, and notify them when a spot opens.
Services
Fixed session services
Create classes and events with fixed weekly start times and optional capacity.
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