Results for “stripe”

Plans & billing

Understand Sway platform fees and Stripe card processing charges on online payments.

2 min read

Settings · Payments

Connect Stripe to accept deposits and full payments online at booking.

2 min read

Troubleshooting

Fix Stripe Connect onboarding issues.

1 min read

Calendar & bookings · Cancellations & refunds

How automatic refunds, manual refunds, and fees work when customers cancel or you refund a booking.

2 min read

Calendar & bookings · Cancellations & refunds

Refund a deposit, balance, or full payment from a booking.

1 min read

Getting started

Workspaces, your public booking page, and the Sway directory.

2 min read

Getting started

Complete onboarding after signup — business name, type, and UK address.

2 min read

Getting started

Your business home screen — setup checklist, usage warnings, and quick links.

1 min read

Getting started

Open support tickets, browse the help centre, or email the Sway team.

2 min read

Plans & billing

Compare Free, Individual, and Team plans — features, limits, platform fees, and which plan fits your business.

1 min read

Plans & billing

Full feature matrix for Free, Individual, and Team plans.

2 min read

Plans & billing

Staff seats, monthly bookings, locations, and other limits by plan.

2 min read

Plans & billing

Move between Free, Individual, and Team — upgrades apply immediately; downgrades take effect at the end of your billing period.

3 min read

Plans & billing

Extra staff seats on the Team plan beyond the two included.

2 min read

Plans & billing

Everything to check before sharing your booking page with customers.

2 min read

Settings · Account & appearance

Permanently delete your business workspace, personal workspace, or your entire Sway account.

2 min read

Settings · Profile & listing

Set how many hours before an appointment customers can cancel and receive a refund.

2 min read

Services · Pricing & payments

Choose pay at venue, deposit, full payment, or pass required when customers book online.

2 min read

Services · Pricing & payments

Require a deposit at booking — fixed amount or percentage — to reduce no-shows.

2 min read

Commercial · Passes & memberships

Prepaid pass products for your services.

3 min read

Commercial · Gift vouchers & codes

Sell gift vouchers on your public page.

2 min read

Commercial · Passes & memberships

Set up a new pass for customers to buy.

2 min read

Commercial · Passes & memberships

Recurring membership products for your services.

2 min read

Commercial · Gift vouchers & codes

Send a pass or voucher without payment.

2 min read

Commercial · Passes & memberships

Set up a monthly or annual membership.

2 min read

Marketing · Usage & credits

Monthly allowances, credit packs, and how marketing email usage is counted.

2 min read

Forms & reviews · Reviews & earnings

Revenue, payouts, bookings, and team performance.

1 min read

Forms & reviews · Reviews & earnings

Stripe receipts for customers and subscription invoices for your Sway plan.

1 min read

Customer guides · Payments

Deposits and full payment at checkout.

1 min read

Customer guides · Payments

Pay remaining balance from email link or at the venue.

1 min read

Customer guides · Payments

Customer refund rules and timing.

1 min read

Troubleshooting

Complete list of settings and where to find them.

1 min read

Troubleshooting

When a customer cannot complete payment.

2 min read

Troubleshooting

Common booking flow blockers.

2 min read

Troubleshooting

Buffer, horizon, capacity, and more.

2 min read